Cookify
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Legal information

Cookify (the app and the service) is provided by APLY Ltd. („АПЛИ“ ЕООД).

Provider

  • Company: APLY Ltd. („АПЛИ“ ЕООД)
  • UIC (ЕИК): 208957442
  • Register: entered in the Commercial Register and Register of Non-Profit Legal Entities kept by the Bulgarian Registry Agency, under UIC (ЕИК) 208957442
  • Registered seat and address of management: 3 Chemshir Street, Lozen 1151, Sofia Municipality, Bulgaria
  • E-mail: office@cookifyapp.com
  • Phone: +359888975728
  • Website: https://cookifyapp.com

Point of contact under the Digital Services Act

Our single point of contact under Articles 11 and 12 of Regulation (EU) 2022/2065 — for authorities and for users — is office@cookifyapp.com. You can write to us in Bulgarian or English. Messages are read by a person.

Personal data

APLY Ltd. is the controller of the personal data processed in Cookify. For privacy questions and to exercise your rights, write to office@cookifyapp.com. How we process your data is explained in the Cookify Privacy Policy.

Supervisory authority for personal data: Commission for Personal Data Protection (КЗЛД), 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria, www.cpdp.bg, kzld@cpdp.bg. You can also turn to the supervisory authority in the EU country where you habitually reside or work, or where the alleged infringement took place.

Consumer protection

Authority for consumer protection: Commission for Consumer Protection (КЗП), https://kzp.bg.

Resolving disputes

  • 1. Write to us first — at office@cookifyapp.com or from "Help & support" in the app.
  • 2. Alternative dispute resolution (ADR). If we cannot resolve the dispute between us, you can apply to the Bulgarian Commission for Consumer Protection (КЗП) for a conciliation procedure before its general conciliation committees — the ADR bodies whose scope covers us. There are 12 general conciliation committees, organised by region: the dispute is handled by the committee for the region where you live or, if you have no permanent address in Bulgaria, by the committee in Sofia. The procedure is voluntary, free of charge and in writing; the application can also be made online, and you do not have to attend. The dispute is considered within 90 days after the file is complete (in complex cases — up to 20 working days longer), after which the committee sends the parties a conciliation proposal. List of the committees: https://kzp.bg/bg/koi-sa-vidovete-pomiritelni-komisii. Application and information: https://kzp.bg/bg/kak-da-poiskam-formirane-pomiritelna-komisiya.
  • 3. If you live in another EEA country. You can also apply to the КЗП — the dispute is then handled by the committee in Sofia. The European Consumer Centre in your country can also help you free of charge with a dispute with a trader from another country.
  • 4. КЗП and courts. You can also report the matter to the КЗП as the supervisory authority, or go to court (section 16 of the Terms of Use).

If we cannot resolve the dispute with you, we will tell you by e-mail whether we will take part in an alternative dispute resolution procedure.

Documents

  • Cookify Terms of Use: https://cookifyapp.com/terms.
  • Cookify Privacy Policy: https://cookifyapp.com/privacy.